Account, payments & subscriptions

[Nanaalopeez16]

I was charged for an app I didn’t even purchase. It’s named Disney Electr, I have a pin set so my kids don’t purchase anything but I still got charged. I’d like to have this reversed. 

[RokuMary-F · Accepted solution]

Hi @Nanaalopeez16,

Welcome to the Roku Community!

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Let us know how it goes!

Best regards,
Mary