Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
megyrose
Newbie
‎02-03-2021 12:52 PM

Charged 19.99 by roku but don’t know which account

I was charged 19.99 by roku but the card that was charged is not the one i have attached to my Roku account that i use. It’s possible i have another account but can’t figure out how to login to any other account because none of my email addresses are working when i hit “forgot password”. Basically, i need to investigate on how to find out what account out there has my debit card attached so i can remove it and cancel that subscription. Is there a way to search for it by using my debit card info? 

0 Kudos
Reply
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎04-25-2021 03:27 PM

Re: Charged 19.99 by roku but don’t know which account

Hi @megyrose,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

For more information on how to reset the Roku account password, visit our Support page here: How do I access my Roku® account if I forgot my email ...

Thanks,

Mary

0 Kudos
Reply