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cnmrk1234
Newbie

Charge on credit card statement

Why do I see a charge of $70.22 on my credit card when I don't see Roku for Warner Glob on my channels; also a charge of $70.23 for Roku for Hulu LLC, also not on my list of channels.  I want to cancel both of these.  Somone please HELP.  Worst site ever worked with, no phone and no chat!!!!!!!!

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renojim
Community Streaming Expert

Re: Charge on credit card statement

Do you have HBO Max?  That might explain the "Roku for Warner..." charge.  You can see what you've subscribed to through Roku by logging into https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About.  Also, do you have multiple Roku devices?  If so, you might have multiple Roku accounts.  Check the email address displayed under Settings->System->About on each device.

For billing support, you have to start at https://support.roku.com/contactus.  You should be able to get to options to communicate with a human, but it's probably best to try during business hours Pacific time.

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