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Anonymous
Not applicable
‎04-12-2021 05:42 AM

Charge of $99 subscription I never signed up for tried to cancel numerous times

I have been charge for 4 months $99 to a Roku Subscription that I have never purchased. I have tried to cancel numerous times reset my tv deleted card from tv last month never reentered my card information. How did that happen????????? Would like my refund NOW!! Have tried contacting numerous times never able to get ahold of a HUMAN. I have zero subscriptions in my profile so why am I still being charged. EXTREMLY UNHAPPY YOU ARE STEALING 

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4 REPLIES 4
andyross
Roku Guru
‎04-12-2021 07:08 AM

Re: Charge of $99 subscription I never signed up for tried to cancel numerous times

What is the EXACT name showing on your card or similar for the charge? $99 almost sounds like you signed up at a scam site that is technically third-party Roku support, not true Roku.

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Strega
Roku Guru
‎04-12-2021 07:16 AM

Re: Charge of $99 subscription I never signed up for tried to cancel numerous times

Did you call someone when you set up your Roku?  Roku itself has no fee to use.

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Anonymous
Not applicable
‎04-12-2021 08:09 AM

Re: Charge of $99 subscription I never signed up for tried to cancel numerous times

Nope, I did not speak to anyone. I am not sure how my information got to ROKU. I chatted with 2 people gave a screen shot of ROKU taking the payment out of my account over several months and the best they can come up with is " I cant find the email connected" UM well somehow they do because it has been going on for months even after I have removed my card from the TV and put back on Factory settings. This is the most counterfeit company EVER!! 

 

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Strega
Roku Guru
‎04-12-2021 08:49 AM

Re: Charge of $99 subscription I never signed up for tried to cancel numerous times

As far as I know, factory resetting a TV does nothing in regards to subscriptions and credit cards.  Your Roku account stores your payment method, so check there for your credit card.

You said "a Roku Subscription" but like @andyross, I'm curious as to exactly what the line item on your credit card statement says.  (I had assumed it actually said "Roku Subscription" which would be pretty bogus, but maybe it's something else like: "Roku for Hulu" or some such?)

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