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allenggeorge
Newbie
‎05-26-2022 10:56 AM

Charge for some unauthorized service

I have a charge on my card and I don’t understand what is for?

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4 REPLIES 4
DBDukes
Community Streaming Expert
‎05-26-2022 11:20 AM

Re: Charge for some unauthorized service

@allenggeorge 

If it's from Roku, it should show up on either your Subscriptions or Purchases pages.

If nothing is there, then Roku didn't present the charge. It could be a scammer that's submitting false info with payment card charges. @Hector-Roku may be able to assist you further.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

TinaTrammell
Newbie
‎05-26-2022 01:31 PM

Re: Charge for some unauthorized service

Why was I double charged for Disney $8.62 on the 24th & 25th?

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renojim
Community Streaming Expert
‎05-26-2022 05:23 PM

Re: Charge for some unauthorized service

@TinaTrammell, if you have multiple Roku devices it's possible that you have multiple Roku accounts.  You can check what Roku account a device is linked to by going to Settings->System->About on each device and checking the email address.  It's also possible to subscribe through Roku as well as directly with Disney and neither would know about the other.  Roku subscriptions always have "Roku" in the description on your statement.  You can check your Roku subscriptions at https://my.roku.com/account/subscriptions .  If you still have questions someone like @Hector-Roku should be able to help.

Roku Community Streaming Expert

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I am not a Roku employee.
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Hector-Roku
Retired Moderator
‎05-28-2022 09:38 AM

Re: Charge for some unauthorized service

Hi @allenggeorge, we're happy to look into this and provide more details about your charge. To do this, we will have to collect details from you to find your account. Please keep an eye out for a message from us in your Roku Community inbox. We will move the conversation there to keep your information private and safe. If you have any issues finding our message, please let us know.

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