@TinaTrammell, if you have multiple Roku devices it's possible that you have multiple Roku accounts. You can check what Roku account a device is linked to by going to Settings->System->About on each device and checking the email address. It's also possible to subscribe through Roku as well as directly with Disney and neither would know about the other. Roku subscriptions always have "Roku" in the description on your statement. You can check your Roku subscriptions at https://my.roku.com/account/subscriptions . If you still have questions someone like @Hector-Roku should be able to help.
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Hi @allenggeorge, we're happy to look into this and provide more details about your charge. To do this, we will have to collect details from you to find your account. Please keep an eye out for a message from us in your Roku Community inbox. We will move the conversation there to keep your information private and safe. If you have any issues finding our message, please let us know.