I have been charge for Hulu thru Roku for months/years. It is being charged thru PayPal and the merchant says Roku, Inc with the website roku.com/bill. I’ve been thru the support questions but cannot find a direct answer on how to cancel the charge and I don't see a chat feature to talk with someone directly. Under My Subscriptions, there is not a Hulu subscription showing either. How do I get this canceled??? I have been paying for this for way to long and don't use it or even know how to long into Hulu for this charge.
Hi @efinstad77
Thank you for the inquiry!
For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!
Warm Regards,
Lianna
@efinstad77--------
There are two ways to cancel a subscription you have obtained through Roku.
So I figured this out as what I was trying to to was get Hulu bundled with disney+ & espn+
my scenario: Hulu basic subscription but Billed through Roku
what is confusing: Roku doesn't list the subscription which now makes sense as the subscription is via Hulu but Roku is just doing the "billing" so nothing to do with the actual subscription
steps I took:
-- on Hulu account page I cancelled my subscription
-- I then needed support to immediately make my account cancelled vs waiting for Billing cycle to end. If you don't do this step then Disney account page when trying to add the bundle of the 3 services will complain about credit card account but that is because it recognizes that you have an account that is billed from someone else so it can't "take over" the billing until that gets fully cleared out. Disney needs a better error message IMO
-- once Hulu was fully cancelled, I then could go into Disney account page and add the Disney+ bundle with espn+ and hulu.
-- after that step on the Disney account page I had to goto subscriptions sections and click on the Hulu subscription to force it to go through the "activate" credentials type authorization from what I could tell and then the same with ESPN
-- once this is done, when I login to Hulu to view my account, had to change the password (again), I now see the Billing is through Disney!!!!
You are billed for this plan by Disney+. For billing information or to make changes to your Disney Bundle subscription, please visit the "Billing Details" page at www.disneyplus.com. "