Account, payments & subscriptions

[RokuDanny-R]

@sbjones560 

Thanks for the inquiry.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

[lisakoonsman]

How can I change my disney plus subscription from monthly to annual?

[RokuDanny-R · Accepted solution]

@lisakoonsman 

Thanks for the inquiry.

How are you subscribed too Disney+?

If you are subscribed to Disney+ through Roku Pay, you can go log into your Roku account to manage your subscriptions. For more information on how to manage your subscriptions on your Roku account, you visit our Support page here: How do I manage or cancel a Roku-billed subscription?

If you purchased your Disney+ subscription through Disney+ directly, you will need to contact their Support to manage your subscription. You can reach Disney+ here: https://help.disneyplus.com/csp

Thanks,
Danny

[dakotaalley2020]

i changed mine to a year and they still take out the monthly how do i stop the monthly one>

[DBDukes]

@dakotaalley2020 

Did you subscribe to Disney+ via Roku Pay? If so, go to https://my.roku.com and log in. Then go to the Manage your subscriptions page and see what's listed there.

[jag_man653]

I'm on a monthly but would like to switch to annual. I can't find any way to do this on the Account changes page. There's an Upgrade but it says nothing about switching to annual. What am I missing?

[jag_man653]

Oops. Just realized I'm asking about my $7.99 /month subscription to BritBox. Hmm. I'm probably barking up the wrong tree.

☹️

[RokuKarla]

Hello @jag_man653

Welcome to the Roku Community!

For further assistance with account and billing-related issues, please reach out to our Support team directly here: https://support.roku.com/contactus. Then select 'Account, Payments & Subscription' option on the page. They are most suited to help you in this situation.


Regards,
Karla

[rmbass]

The answer posted here does not help me, I want to switch from monthly to annual, but I only see the following options:

—Send me an email reminder

We will send you a reminder 2 days before your next payment.

—Turn off auto-renew

Continue to enjoy this channel until Sep 23, 2023, then your subscription will not renew.

—Keep my subscription

Continue to enjoy the great content on this channel.