Account, payments & subscriptions

[RokuDanny-R · Accepted solution]

@aurielkerodgers

Thanks for the inquiry.

For account and billing related questions, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[Helen4]

that is no help to what i need done. i want to change the date you take out from my bank account for cbs. if i cant do that from here or be able to call yall. what can i do. in need of a phone number to get in touch with a person.

[RokuKariza-D]

Hey @Helen4

Thanks for the post.

Opening the link provided in the solution above will route you to a Roku representative who can assist you further. We would recommend working with them as they would best be able to assist you.

We appreciate your understanding.

All the best,
Kariza

[zodiacrose26]

I think I left u a reply earlier.  Forget it the phone number is fraudulent and connected to scammers.  I found the answer to changing the payment due date. 

If you need to change a date for a payment on a Roku-billed subscription, you will need to log into your Roku account at my.roku.com and click 'Manage your subscriptions' to cancel your current subscription. You'll then subscribe again on the date you want the payment to occur, after your current billing date has passed. 

So after they take your current payment wait til the day u want the payment to come out and sign up again on that day.  So if u sign up on the 1st the payment will come out that day every month.

[TrooperDada326]

@zodiacrose26this thread is extremely old. Don’t know why you are replying to it