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Erma1
Newbie
‎12-09-2021 04:38 PM

Card Linked to Another Account

I have been charged for various Roku products that I do not have a subscription for. I want a full refund and to confirm the name on the account that my debit card is linked to? I cannot find a subscription anywhere to cancel so I am not understanding how I am being billed everyday.

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RokuMary-F
Community Moderator
Community Moderator
‎12-10-2021 08:12 AM

Re: Card Linked to Another Account

Hi @Erma1,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Keep us posted with what you find out.

Best regards,
Mary

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