Account, payments & subscriptions

[Luvoldmenover55]

I canceled my account over 4-6 months ago and I’m still being totally charged and i don’t even have Roku!!! WTF Roku ?! and my bank WellsFargo telling them all about how you have been totally scamming my money from my bank account and that I am going to be pressing charges for 6 months of money that you robbed from me and my bank account!!!!! You’ve stolen from the wrong person assholes because I am permanently disabled/handicapped from a horrific motorcycle accident so you’ve been stealing from a handicapped man and that doesn’t look too good now does it ??!! You totally took advantage from me especially when I am handicapped and suffer from brain damage and head trauma a judge won’t like to hear about you ripping off a handicapped person!!!!!! So I am just telling you that if you don’t credit my credit card ASAP you’re going to get screwed just like you screwed me over pricks!!!! Believe me that you don’t even want this issue to go to court because I guarantee you that it’s going to cost you a **bleep** of a lot more money than just 6 months Yo !!!! Got it?!! I’m pissed 😤 off and will continue to bother y’all until you pay me back for the money that you stole from me and my bank account 6 months worth!!!! Pay it back to me or I will definitely see you in court because you took full advantage of a disabled/handicapped man!!! And that really doesn’t look so good in most peoples eyes pricks!!!!!!! Alfie Lucas [personal information removed]

[BRalane]

I canceled and they’re still ducking charging and I don’t even have the tv or other products any longer and can’t get in touch with jo **bleep** one 

[RokuMary-F]

Hi @Luvoldmenover55 @BRalane,

Thanks for posting in the Roku Community!

We appreciate your patience regarding this matter. I understand that you are receiving unrecognized charges. In this case, I'd recommend reaching out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Keep us posted from there if you need additional help.

Regards,
Mary

[jl12]

Just FYI for everyone in the future - Roku doesn't seem like they will refund these charges. Be very careful using Roku channels