Hi @Janetdjones9,
Welcome to the Roku Community and we appreciate you reaching out to us.
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Hope this helps! Let us know if you have any other concerns.
Kind regards,
Mary
