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LilDupre
Reel Rookie

Canceled my subscription after 7th day free trial, but money was not returned to my bank

How do I get my money refunded?

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10 REPLIES 10
Boz
Roku Guru

Re: Canceled my subscription after 7th day free trial, but money was not returned to my bank

What service?  Did you sign up for it via Roku or directly?  Did you follow the cancellation instructions carefully?  Details, details, details...

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Alex-Roku
Retired Moderator

Re: Canceled my subscription after 7th day free trial, but money was not returned to my bank

Hey @LilDupre, we see you are trying to get a refund for a free trial. Don't worry, we are here to help! We are going to reach out to you via private message to collect more information and look into this further. 

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LilDupre
Reel Rookie

Re: Canceled my subscription after 7th day free trial, but money was not returned to my bank

Thank you for your response 

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LilDupre
Reel Rookie

Re: Canceled my subscription after 7th day free trial, but money was not returned to my bank

Paramount +, on my bank acct it shows as cbs interactiv

 

 

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Alex-Roku
Retired Moderator

Re: Canceled my subscription after 7th day free trial, but money was not returned to my bank

Hey @LilDupre, thanks for getting back to us, we have sent you a private message in order to collect information on a more secure channel. We recommend you delete your public post with your billing information and respond to our private message so we can continue to assist you on this matter. Let us know if you need us to send you another private message or run into any problems finding our message.

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LilDupre
Reel Rookie

Re: Canceled my subscription after 7th day free trial, but money was not returned to my bank

Not sure how to delete the response I gave, and private message… as in email?

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renojim
Community Streaming Expert

Re: Canceled my subscription after 7th day free trial, but money was not returned to my bank

@LilDupre, you should see an envelope icon at the top of the screen that would show a number if you have any private messages.  It links here:

https://community.roku.com/t5/notes/privatenotespage

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Mireille01
Channel Surfer

Re: Canceled my subscription after 7th day free trial, but money was not returned to my bank

 
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Mireille01
Channel Surfer

Re: Canceled my subscription after 7th day free trial, but money was not returned to my bank

Cancel my subscription after 7th day 

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