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MamaBee93
Newbie
‎01-20-2021 10:28 AM

Cancel order

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I lost my Roku stick last week and ended up having to buy a replacement remote. My remote is currently on back order and will not be shipped until February. I found my remote a few days ago and need to cancel my order. When I go through account, billing and orders; it only gives me the option from purchasing the device from a retailer, SlingTV and Hulu. I ordered the device from the Roku website under my account. What do I need to do to cancel my order and get a refund? #LinksToProduct

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RokuDanny-R
Retired Moderator
‎01-20-2021 03:40 PM

Re: Cancel order

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@MamaBee93 

Thanks for the inquiry.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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RokuDanny-R
Retired Moderator
‎01-20-2021 03:40 PM

Re: Cancel order

Jump to solution

@MamaBee93 

Thanks for the inquiry.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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