Account, payments & subscriptions

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Bronxlady1
Newbie

Cancel CBS subscription

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Hi I received an unauthorized bill for Roku CBS for $99.  Please remove this from my acct and credit my credit card. Thanks

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1 Solution

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DBDukes
Community Streaming Expert

Re: Cancel CBS subscription

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@Bronxlady1 

Log in to your Roku account at https://my.roku.com

From there, go to the Manage your subscriptions page. Is there a charge there?

If so, click cancel and submit a Billing Issue at https://support.roku.com/contactus

If there is no subscription listed there, Roku didn't bill you. A scammer obtained your credit card information and submitted a false charge, putting "Roku" in the description. Submit as a fraud claim. And since you're credit card is compromised and thieves have the number to submit, you'll probably need to get a new card number.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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4 REPLIES 4
DBDukes
Community Streaming Expert

Re: Cancel CBS subscription

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@Bronxlady1 

Log in to your Roku account at https://my.roku.com

From there, go to the Manage your subscriptions page. Is there a charge there?

If so, click cancel and submit a Billing Issue at https://support.roku.com/contactus

If there is no subscription listed there, Roku didn't bill you. A scammer obtained your credit card information and submitted a false charge, putting "Roku" in the description. Submit as a fraud claim. And since you're credit card is compromised and thieves have the number to submit, you'll probably need to get a new card number.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Alex-Roku
Retired Moderator

Re: Cancel CBS subscription

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Hey there,

@DBDukes, thanks for providing info on how to manage a subscription, as well as how to get in contact with the billing team!

@Bronxlady1, we would be happy to help and look into this $99 charge you've received. We will send you a private message to collect your account info and go from there. Keep an eye out, we'll be in touch soon! 

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cool1
Newbie

Re: Cancel CBS subscription

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I didn't order cbs refund my card

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Alex-Roku
Retired Moderator

Re: Cancel CBS subscription

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Hey @cool1, we understand you didn't order CBS and would like a refund. Don't worry, we're here to help! We will reach out to you directly to collect some account information so that we can assist you further.

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