Account, payments & subscriptions

[Bronxlady1]

Hi I received an unauthorized bill for Roku CBS for $99.  Please remove this from my acct and credit my credit card. Thanks

[DBDukes]

@Bronxlady1 

Log in to your Roku account at https://my.roku.com

From there, go to the Manage your subscriptions page. Is there a charge there?

If so, click cancel and submit a Billing Issue at https://support.roku.com/contactus

If there is no subscription listed there, Roku didn't bill you. A scammer obtained your credit card information and submitted a false charge, putting "Roku" in the description. Submit as a fraud claim. And since you're credit card is compromised and thieves have the number to submit, you'll probably need to get a new card number.

[Alex-Roku]

Hey there,

@DBDukes, thanks for providing info on how to manage a subscription, as well as how to get in contact with the billing team!

@Bronxlady1, we would be happy to help and look into this $99 charge you've received. We will send you a private message to collect your account info and go from there. Keep an eye out, we'll be in touch soon! 

[cool1]

I didn't order cbs refund my card

[Alex-Roku]

Hey @cool1, we understand you didn't order CBS and would like a refund. Don't worry, we're here to help! We will reach out to you directly to collect some account information so that we can assist you further.