Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dltbs
Newbie
‎10-11-2022 05:12 PM

Re: Can't change Pin, and Keep my kids from DL

It's sad to see this issue has yet to be fully addressed. Not everyone has a computer to use. Has everyone that has gotten to work been on a computer?

0 Kudos
HDMIGuy
Roku Guru
‎10-11-2022 06:28 PM

Re: Can't change Pin, and Keep my kids from DL

I just tried to change my pin on a phone and it was greyed out.  Worked fine on a computer.  

0 Kudos
Tam187
Reel Rookie
‎10-11-2022 07:03 PM

Re: Can't change Pin, and Keep my kids from DL

I ended up contacting customer service via chat, and it was chgd by a live agent. But, that still doesn't negate not being able to use the self help feature online. So many are having this issue, and it still hasn't been resolved. 

0 Kudos