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Larain901
Newbie
‎09-11-2022 08:42 AM

Can't Update My Payment Method (Discovery+)

I need to update a credit card for Discovery+, but when I go to the accounts section on Discovery+.com it says I need to change it through Roku. When I go to the account on Roku, there's no option to update a credit card for just one subscription. I had been being charged for CBS interactive which is a subscription I never signed up for, and now that I have a new credit card I only want to update the payment method for Discovery+ because I have a full stop on the other subscription. 

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2 REPLIES 2
Anonymous
Not applicable
‎09-11-2022 10:14 AM

Re: Can't Update My Payment Method (Discovery+)

Hi @Larain901

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!



Warm Regards,
Lianna

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renojim
Community Streaming Expert
‎09-11-2022 02:16 PM

Re: Can't Update My Payment Method (Discovery+)

@Larain901, contact billing as was suggested, but I'm telling you right now you can't have multiple credit cards for different subscriptions.  As far as I know you can have one and only one payment method for "Roku Pay".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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