Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
keastburn
Newbie

Can I get a status update for RMA #414385?

The non-functioning Roku Ultra 4800 was returned on 11/1/21 and delivered to Contec
c/o Roku Inc. on 11/4/21.  I haven't heard anything about the replacement and I'm not sure how to check the status.  Please help!!!

0 Kudos
2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Can I get a status update for RMA #414385?

Bringing this to the attention of Roku employees @RokuDanny-R & @RokuKariza-D

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
RokuKariza-D
Roku Guru

Re: Can I get a status update for RMA #414385?

Hello @keastburn

Thanks for bringing this to our attention.

I have followed up on your concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos