Account, payments & subscriptions

[Lizkay]

I have noticed for a long time I have a roku charge for CBS Interactive charges. I went to my subscriptions and it is not listed. What is this charge? I tried to update to a new cc number and there is no way to do this. Have I been getting scammed? Thank you

[RokuMary-F · Accepted solution]

Hi @Lizkay,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[cdimaria]

This does not show up in my subscriptions but I’m still getting charges for CBS… you also have a terrible customer service menu!!! It’s been months I have been getting charged. And I can’t get in it nor do I want it!

no one to answer the questions!!!!

[RokuMary-F · Accepted solution]

Hi @cdimaria,

Thanks for reaching out to the Roku community!

I understand that you have a charge that you don't recognize, it may be more effective for you to get help from our Billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Account, payments & subscriptions," and you'll be able to send an email request there.

For more information about how to check charges that you don't recognize, visit our Support page here: What to do if there is a charge you do not recognize | Official Roku Support 

We appreciate your patience with this matter.


Best regards,
Mary

[HDMIGuy]

@cdimaria CBS charge is likely Paramount +.  If Paramount + does not show up in your subscriptions, either you have a second Roku account or the charge is not from Roku.  

[athenadah68]

If you look closer at the dates of the charges, it could be paramount+ and/or peacock. I'd love to take the credit for noticing it, but it was my bank that pointed the cost - date. That's why they keep saying to check your charges on the roku website. The names are different, but the dates and price line up. Good luck!

[Mark1269]

I've tried this on a few occasions now but the whole thing is just a loop and nothing ever happens.  It appears as though Roku is just intentionally stealing from the public.  No usable phone number is always a red flag to me and it should be with others.  Mark [personal information removed]  call me if you actually care about helping rectify the problem or i will close the card it keeps getting charged to.

[HDMIGuy]

@Mark1269 I have no idea what "this" is when you tried this.  Have you logged into your Roku account on a computer and gone to manage subscriptions?  If the subscription is not listed in your Roku account you may have a second Roku account with a different email or the charge may not be from Roku.  

[RokuKarla]

Hello @Mark1269

Thanks for reaching out to the Roku community!

For these issues, please see @RokuMary-F post above. Our billing team will be the best one to help regarding your concern.

Thank you for your understanding and stay safe!

Regards,
Karla