Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
uffdalander
Newbie
‎04-19-2021 08:52 AM

CBS all access not available in this area now Paramoun tis not available but charged jan-April

they sent me 6 emails on April 5 -one April -1 one Mar31

they gave me a refund for Jan than kept charging

meanwhile the tv icon says ;"Sorry Paramount not available in your area" before April it said sorry CBS ALL ACCESS not available in your area

The April 5 emails 1. cbs... ended 2/27/21     2. refund 5.99  3. paramount expired  4. paramont case #can not grant refunds but one time courtesy  5. subscription cancelled  6. applied for refund

april 1 maybe you are visiting wrong website

mar 31 maybe you need password reset

5.99 x 5== 29.95 5.95 reimbursed 4/7 21 on a site that has never worked

why -because it says ROKU  cbs CANADA  I live in Missouri ! the CANADIAN hep can not be called from USA unless I took ou sub to pay for Canadian phone access.WHAT a nightmare!

 

0 Kudos
Reply
4 REPLIES 4
makaiguy
Community Streaming Expert
‎04-19-2021 11:43 AM

Re: CBS all access not available in this area now Paramoun tis not available but charged jan-April

When you go to a website that returns the location indicated by your IP (such as https://www.iplocation.net/) does it show your correct location?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply
oliver07
Reel Rookie
‎12-26-2021 01:44 AM

Re: CBS all access not available in this area now Paramoun tis not available but charged jan-April

The location shown in the website is not right it is totally different from my present location and the location is not near to any of my present location.

0 Kudos
Reply
RokuKariza-D
Roku Guru
‎12-26-2021 09:26 AM

Re: CBS all access not available in this area now Paramoun tis not available but charged jan-April

Hi @oliver07

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Are you getting an error code or message? 

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Reply
oliver07
Reel Rookie
‎12-31-2021 02:46 AM

Re: CBS all access not available in this area now Paramoun tis not available but charged jan-April

@RokuKariza-D wrote:

Hi @oliver07

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Are you getting an error mybkexperience code or message? 

With more information, we can assist you further.


All the best,
Kariza

No, I am not getting any error code it just shows the wrong location of mine

0 Kudos
Reply