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Hector-Roku
Retired Moderator

Re: CBS Interactive charges, Roku says I have no subscriptions.

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Hello @Me_again, we can definitely look into this charge to determine what subscription it's tied to! We will be sending a direct message to you, please keep a lookout in your DM's for us to assist further. 

NikkiM8722
Newbie

Re: CBS Interactive charges, Roku says I have no subscriptions.

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$4.99 every month for CBS Interactive, but not subscribed to CBS. Its not Paramount+ because that is $7.99 and shows up as something else. Please help. Thanks

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Joseph-Roku
Retired Moderator

Re: CBS Interactive charges, Roku says I have no subscriptions.

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Hi @NikkiM8722, we will be happy to look into this charge and find out what subscription it's tied to! We will be sending a direct message to you. Please keep a lookout in your DM's for us to assist further.

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Re: CBS Interactive charges, Roku says I have no subscriptions.

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We just got a notification on our bank that we have a CBS interactive charge of $9.99. I looked through all my subscriptions and I don’t have any so I am not sure what is going on either. Did you ever resolve? 

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Re: CBS Interactive charges, Roku says I have no subscriptions.

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I have the same problem.

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Hector-Roku
Retired Moderator

Re: CBS Interactive charges, Roku says I have no subscriptions.

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Hi @ggjeannie47, thank you for letting us know about your CBS charges. In order to try and find where the charges are coming from we will be shooting you a direct message here on the Roku Community. Please be sure to check your inbox by selecting the mail icon at the top of your page and you should see a message from us! 

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sablejon
Newbie

Re: CBS Interactive charges, Roku says I have no subscriptions.

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I had the same issue, but I found out the Paramount Channel bills as CBS Interactive.  

Hector-Roku
Retired Moderator

Re: CBS Interactive charges, Roku says I have no subscriptions.

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Hi @sablejon, that's correct! You should see the description "CBS Interactive"  for the Paramount+ channel on your bank statement. If you have any other questions about this, please let us know. 

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ksmandy
Newbie

Re: CBS Interactive charges, Roku says I have no subscriptions.

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I have had the same problem for so long.  I have been charged for this so long.  I have hunted and hunted how to cancel this with no luck.  My price of being charged is 5.99 a month.  I did just find an invoice that was dated 2-2021.  But it was just one saying for a month. No invoices since.  It tells me to go to the Roku support for problems.  Tells me to go to the subscriptions and cancel or cancel on the Roku after looking for the app.  There isn't an app.  Help.  Tired of paying for something I don't want.  Thanks for your help.

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Joseph-Roku
Retired Moderator

Re: CBS Interactive charges, Roku says I have no subscriptions.

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Hey @ksmandy, we understand that you're hunting down a charge you don't recognize. We're here to help.

We're going to send a PM your way. Please keep an eye on your inbox for us to help further.

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