Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JeanneNeedsHelp
Newbie
‎10-13-2021 01:54 PM

CANCEL GREAT COURSES NOW PLEASE I HAVE TRIED FOR 3 MONTHS

I need the Great Courses subscription cancelled. Your website makes it impossible to cancel anything with this subscription. PLEASE CALL ME. 205-520-3010

I have finally just put in a block with my credit card company but will close the account entirely before being taken for a ride any longer. CALL ME. My name is Jeanne.

Reply
1 REPLY 1
DBDukes
Community Streaming Expert
‎10-13-2021 02:04 PM

Re: CANCEL GREAT COURSES NOW PLEASE I HAVE TRIED FOR 3 MONTHS

@JeanneNeedsHelp 

You subscribed through Roku, and not directly with the service Website?

You went to https://my.roku.com/ and logged in? You then clicked on the Manage your subscriptions link?

The resulting Subscriptions page showed the subscription as Active? And it wouldn't let you cancel?

If you didn't do that, do that.

Did you did also check out the page here? https://support.roku.com/article/208756478

If you did, and it want let you cancel, then @RokuDanny-R or @RokuKariza-D will be by to assist.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Reply