Account, payments & subscriptions

[YEGGERMAN]

I DONT  UNDERSTAND HOW ALL THIS WORKS  SO I AM TRY TO CALL COSTUMER SERVICE BUT CANT FIND THE NUMBER

[renojim]

There is no number.  You have to jump through the hoops at https://support.roku.com/contactus

[Strega]

And spending some time on this forum will probably help with understanding how it works.  Roku has a bunch of help pages too.

[RokuDanny-R · Accepted solution]

@YEGGERMAN

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[vimani]

HiDany,

Your customer support system doesn't work. I've gone there many times. it doesn't load. I've wasted a lot of time watching the darn spinning will saying it is loading. You guys are charging us months after I have canceled my subscription with a Chanel (Disney). How else can we get hold of you guys?

[DBDukes]

@vimani 

Just a note that when I go to the Webpage https://support.roku.com/contactus it works for me. There may be some hiccup in your browser. So, I'd suggest signing out of Roku, then clearing all cookies containing "roku" then close the browser. Shut down the computer. Don't restart, do a full shutdown. After about 30 seconds, start the computer, launch your browser, and log in to Roku. Then go to the Contact page and try it.