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RADIOMOTEL2021
Newbie
‎07-16-2021 05:19 AM

Brazil credit card update problems 

It's been 10 days since I have a support response in Brazil. Only one person answers the phone to communicate that the answer comes from Costa Rica and that several people have the same problem of not being able to update their credit card. I want to update the credit card because it is necessary to publish an application. They launched this Roku platform in Brazil without having a local structure to solve problems quickly. Terrible.
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RokuMary-F
Community Moderator
Community Moderator
‎07-18-2021 01:52 PM

Re: Brazil credit card update problems

Hi @RADIOMOTEL2021,

I have checked that you’ve been in contact with our support team regarding your unable to update the payment method error. Rest assured that I’ve escalated and created a follow-up to our Brazil support team.

We sincerely appreciate your patience. Keep an eye on your email, a member of our support team will be in contact.

Regards,
Mary

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