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Bought (unknowingly) USED to logout of old account?!?

hi! i purchased my roku stick from walmart last year. i somehow just noticed some weird things happening with the apps and found that this device was previously owned/logged into another account! i can't find a way to unlink it! i can't simply go in an reconnect/link new device bc i can't get an activation code. what can i do? this freaks me out knowing someone else is using same apps as me! help! thanks in advance.

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Community Streaming Expert

Re: Bought (unknowingly) USED to logout of old account?!?


You need to perform a FACTORY RESET.  This will return the Roku to the state of a new, never-set-up unit.   Roku menu path Settings > System > Advanced system settings > Factory reset. 

You'll then be setting this Roku up all over again, including creating your own Roku account (or linking to any pre-existing one you have).

  • IMPORTANT! When linking your device you may be directed on screen to go to If you are, type this in very carefully and verify that you actually do go there. Otherwise you can end up at a scammer's fake Roku site where they may request you to pay bogus charges and will collect your payment information to use as they wish. If you end up at ANY site not on (other than the that you'll get redirected to), back out and try again.

As channels are attached to the Roku account, not the Roku unit, and are currently attached to somebody else's account, when you get set up with your own account, you'll have to select your channels again if they aren't included in the channel apps installed by default.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Re: Bought (unknowingly) USED to logout of old account?!?

I'm having this issue as well and my used onn Roku tv has no factory reset option in advanced settings so I did the factory reset button but still former owners roku is on it and it's putting me in guest mode

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Retired Moderator

Re: Bought (unknowingly) USED to logout of old account?!?

Hi @Redrum940,

Thanks for posting in the Roku Community!

After reading your note, it seems like you have an issue removing the previous account to your Roku TV and you are unable to perform factory from the settings since the Roku device is on a "Guest Mode", is that correct?

In this case, you'll need to get in touch with the manufacturer of your Roku TV. Each Roku TV manufacturer provides direct support and for more help and assistance with this type of issue.

You can reach them here: or 1-844-334-2355

We appreciate your patience with this matter!

Best regards,

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