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Nykki72
Level 7

Bought “Cruella” on Disney Plus but not under my account

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Hello. I had my friends Disney Plus account signed into my system. She wanted to order the new Cruella movie. Now the Disney Plus was under her account but my Roku was charged. And when I sign into MY Disney Plus account it’s not there. I’m was charged a movie that isn’t on my account.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Bought “Cruella” on Disney Plus but not under my account

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@Nykki72

Thanks for the inquiry.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Bought “Cruella” on Disney Plus but not under my account

Jump to solution

@Nykki72

Thanks for the inquiry.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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