Account, payments & subscriptions

[bonegunner]

On 9/23 I signed up for  ESPN+ monthly plan @ $9.99 to watch a particular football game.

ROKU AND ESPN both billed my credit card $9.99 on 9/23 for ESPN+.

I cancelled the ESPN+ on my ROKU account on 10/08, and Roku acknowledged my cancellation via e-mail.

I called my credit card company about the 2 charges, and they said to contact ESPN.

At ESPN customer service I was told that they were billing my card for $9.99, and I needed to contact ROKU to get them to refund the "extra" charge.

She also said they had billed my card again on 10/23, but she would fix that charge,

I then went to support.roku.com/contactus/contact-options for ESPN+ billing to get help.

Page has been loading for 25 minutes, and it has not loaded.....no help.

There is obviously a glitch, or something wrong with billing between ROKU and ESPN+.

I want my $9.99 refunded, but where does a customer get help?

[AJS11]

SAME THING HERE.  I'VE BEEN PAYING MONTHLY AND JUST WANT THE ANNUAL TO STOPPPPP.  I CANNOT GET THROUGH TO SUPPORT.  I CANCELED THE MONTHLY BUT I DON'T WANT THE ANNUAL EITHER BECAUSE I'M ANGRY AND AS IT STANDS I AM PREPAID FOR TWO YEARS.

HELP!!!!!!!!!!!!!!!!!!!!!

[RokuMary-F]

Hi @bonegunner @AJS11,

Thanks for reaching out to the Roku community!

We're sorry if it caused any difficulties reaching our Support team. Our Account, Payments & Subscription Support team are appropriate to assist you with this matter.

We recommend trying using a different web browser or device to request Support. Clearing your cookies or cache or reloading the web browser or using a different browser to access the Support page. 

Thanks for your patience regarding this issue.


Best regards,
Mary