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beaston
Channel Surfer
‎11-22-2021 02:41 PM

Black friday sale - no T&C listed

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2 months of shudder for 99c a month, cool, right? There are no T&C listed for this *specific* promotion. It simply says:

Subscription is pre-paid and auto-renews for $5.99/month until canceled. Charges are non-refundable. Click "Learn more" for full terms.

Problem is, there is NO LEARN MORE link anywhere on the page.
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RokuKariza-D
Roku Guru
‎11-23-2021 04:41 AM

Re: Black friday sale - no T&C listed

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Hi @beaston

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Guru
‎11-23-2021 04:41 AM

Re: Black friday sale - no T&C listed

Jump to solution

Hi @beaston

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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