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Kmarion
Reel Rookie
‎11-28-2021 05:42 AM

Black Friday promotion error in billing

I subscribed to the Black Friday promotion for Showtime at 99¢ and was charged 5.99 for Roku for Fox News through my roku TV. Even worse, after logging in to my (only) account on the support website it does not show the charge or any active subscriptions. There is no way to address the issue since the automatic support section requires you to select the charge in question. Calling the support phone number just tells you to go to the website. 

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RokuMary-F
Community Moderator
Community Moderator
‎11-29-2021 08:51 AM

Re: Black Friday promotion error in billing

Hi @Kmarion,

We appreciate your patience regarding this matter. I understand that you are inquiring about an unrecognized charge.

I can see that you’ve been in contact with our support team regarding your charge. We would recommend continuing to work with them regarding the billing inquiry, they will be the best to further assist you.
Keep an eye on your email, a member of our support team will be in contact.

Here's a link to our support page to find out more about unrecognized charges: What should I do if there is a charge I do not recognize? | Official Roku Support 

We appreciate your patience with this matter!

Regards,
Mary

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