@Shawshaw wrote:
The account is under my ex-girlfriend's name and I don't remember her email and password but it's trying to charge my card how do I cancel my card from being charged
Do you have the Roku? If so, Settings > System > About will show you the email address.
Even then, your best option may be to reach out to her regarding it.
Alternately, report the card compromised and get a new card with a new number.
Roku may be able to help, but think about the obstacles: you are asking about someone else's Roku account (if it's under her email address, it's her account). Imagine if someone else contacted Roku about your Roku account. See the issue? Not saying they can't help, but it will be a difficult and time consuming process. That's why I recommend the other two options. Roku may have some magic solution that @RokuDanny-R can offer, but I'm skeptical.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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