Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Shelton4444
Newbie
‎07-31-2021 05:38 AM

Billing issue: I have no subscriptions on Roku but was charged

I have no current subscription to anything on Roku I’ve checked a dozen times but I was charged $18.76 for a subscription to something I can’t find that I’m supposed to be subscribed to.

This is a reoccurring problem I need to know how to get  my refund and stop any further mistakes like this immediately. I logged into my account went to my subscriptions and there aren’t any that I’ve made I would know this is fraud and must and will be handled!

0 Kudos
Reply
1 REPLY 1
makaiguy
Community Streaming Expert
‎07-31-2021 07:17 AM

Re: Billing issue: I have no subscriptions on Roku but was charged

First, verify that the Roku account you are logging into to check your subscriptions and purchases is the same one your Roku is linked to, as indicated by email address viewed via Roku menu path Settings > System > About.  If you have more than one Roku, check them all, as you may have created more than one Roku account.

Note that spammers can call their charges anything they want so don't assume a charge that says it's from Roku necessarily is from Roku. Dispute any false charges with the financial institution that is reporting them - they can trace them back to the account that actually placed them. 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply