Account, payments & subscriptions

[AngieN]

Is there a way to change my billing to date to the 1st of the month whether it be through the Roku device or my Hulu account itself

[RokuDanny-R · Accepted solution]

@AngieN

Thanks for the inquiry.

For account and billing related issues regarding Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. 

However, for more information about billing through Hulu directly, you will need to contact Hulu support for further assistance.

You can reach them here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

[DAVIDHEAR]

HOW CAN I SET THE BILLING DATE TO THE FIST OF THE MONTH FOR DISNEY CHANEL

[RokuMary-F · Accepted solution]

Hi @DAVIDHEAR,

Thanks for reaching out to the Roku community! 

I understand from your message that you wanted to change your billing date.

Please be informed that there is no available option to change the billing date in any of your subscriptions. However, we suggest that you cancel the current subscription then resubscribe again on the exact date when you want to get billed monthly. That way you will be able to have the billing date that you desire. 

Note: Subscriptions are pre-paid, non-refundable, and will auto-renew until you cancel your subscription. When you cancel a subscription, the cancellation will not take effect until the next renewal date and you may be entitled to continue to access the channel until then.

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus. 

Thanks,
Mary

[Marilyn52858]

I need my Billing date to be on the 3rd of every Month or you won't get paid PLEASE.

[RokuMary-F]

Hi @Marilyn52858,

Welcome to the Roku Community!

In regards to changing billing dates, please check my post above for more information.

For further assistance, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

Please let us know if there's anything else we can help you with.


Best regards,
Mary