Account, payments & subscriptions

[shannonrobley]

I have tried using the "support.roku.com" website for help and it is the most unhelpful website to date. I would much prefer speaking to a human or at least a live chat. 

My account was billed $14.99 for Roku Warner Media. What is this? I do not have any subscriptions or orders in my Roku account. When I "click" purchases in the last 30 days, it shows nothing and kicks me out. I am not getting any assistance and I am very frustrated. 

How can I help with this issue? I would like my money refunded because I did not give authorization for this and clearly, my account has zero record of it. 

[atc98092]

For that dollar amount and the billing name, it sounds like HBO Max. Log into your Roku user account (https://my.roku.com) and see if it shows a subscription there. 

[RokuKariza-D]

Hey @shannonrobley

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[Kinggreg]

I need to cancel my subscription before they bill me

[renojim]

@Kinggreg, if you pay through Roku cancel here:

https://my.roku.com/account/subscriptions