Account, payments & subscriptions

[Marie99]

In the last 90 days I have been billed a total of 139.74 at 2 charges of 69.87. I have searched everywhere for a chat option. I can't find any way to get that. It seems Roku does not want to hear from me. I can't email or chat. The internet is full of stories about Roku dodging customers with valid complaints. I had to delete my card info to prevent further charges. It seems once Roku has your money, they will keep it no matter what. I insist on receiving a check in the mail to redund these bogus charges and i unsist on chatting with or emailing a human immediately.  The webpage keeps running me around in circles. I cant get anywhere that way.  Marie

[Strega]

Usually after you answer 1-3 questions on the webpage, there will be a purple button labeled "need more help" in the lower right corner.  Click that for chat, email, and a phone number.  If your sequence of answers doesn't lead to that button, you can go back and select different answers.

[diannespriks]

please tell us how to delete acc. info from ROKU.  they continue to charge me for nothing!!!

[RokuKariza-D · Accepted solution]

Hi @diannespriks

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[jwbruffy]

Thanks, have a good and GOD Bless!