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Bleonard1991
Reel Rookie
‎02-02-2021 11:43 AM

Billed for a cancelled subscription

I cancelled my hallmark channel after my free trial and I just noticed I was billed for it.  I’m not sure what I need to do to fix this or if I’m missing something... 

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7 REPLIES 7
Katbyt
Newbie
‎02-02-2021 12:07 PM

Re: Billed for a cancelled subscription

Im having the same issue  roku  is charging me monthly  fir something  I've canceled  8 months ago  how do i get them to stop charging me!!!

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renojim
Community Streaming Expert
‎02-02-2021 12:58 PM

Re: Billed for a cancelled subscription

You'll only ever see one answer here:  https://support.roku.com/contactus

It may or may not be helpful.  Make sure you check your current subscriptions at https://my.roku.com/account/subscriptions and make sure you're logging in with the same email address that shows under Settings->System->About on your Roku.

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Matt_C48
Newbie
‎09-16-2022 01:02 PM

Re: Billed for a cancelled subscription

I am being billed for Paramount+ that I calcelled In JUNE.  How the XXXX do I fix this???

 

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Matt_C48
Newbie
‎09-16-2022 01:06 PM

Re: Billed for a cancelled subscription

I am very close to scrapping ROKU - GET ME A HUMAN

 

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RokuKarla
Retired Moderator
‎09-17-2022 08:22 AM

Re: Billed for a cancelled subscription

Hello @Matt_C48

Thanks for reaching out to the Roku community!

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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Christine3
Newbie
‎09-19-2022 09:30 AM

Re: Billed for a cancelled subscription

How do I unsubscribe 

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RokuLianna
Retired Moderator
‎09-19-2022 09:57 AM

Re: Billed for a cancelled subscription

Hi @Christine3

Thank you for the inquiry!

We recommend that you take the following steps to cancel a subscription:

From within your Roku 

  • Highlight the channel in the home page channel grid.
  • Press the * key on your Roku remote.
  • Click on Manage subscriptions.
  • Follow the prompts to unsubscribe.

On your Roku account

  • Go to my.roku.com on your computer or smartphone.
  • If prompted, sign in to your Roku account. If you have trouble logging in, learn how to recover your login details.
  • Scroll down and select Manage your subscriptions.
  • Locate the channel under Active Subscriptions and select Cancel subscription.
  • Select a cancellation reason to complete the process.

Hope you'll find this info useful. Let us know in case you've still got any questions.


Warm Regards,
Lianna
 

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