Account, payments & subscriptions

[Frogfart44]

I got the same problem but of coarse you go around in circles wanting you to subscribe so duck it (can't swear either) CANCELLED it

[StephanieB3]

I pay a monthly subscription. But when I go in to watch the games are locked. When I click the game it tells me to add a subscription and I click monthly and it says I already have a subscription. It’s a crazy loop that won’t correct. 
I just want to watch what they charged me $13.77 for 2/2/25 super frustrating 

[Strega2]

I don't use this app, but I think you might be confusing two different subscriptions:

The app has its own subscription - from the channel store: "With a B1G+ subscription, you get:  LIVE STREAMING OF NON-TELEVISED GAMES*"

But wait?  You want to watch something televised?  ie the same normal current games that everyone else is watching?  Well then you need (from the channel store): "*Please be aware that live streaming of Big Ten Network televised games and events (such as B1G Football), is only available on FoxSports.com and the Fox Sports app. You will be asked to authenticate with valid TV Provider credentials to watch live streaming on Fox Sports."

So you log in (again) - but with your TV provider subscription (Cable, Satellite etc.) this time.  Don't have one?  Well the Big 10 webpage says its easy to get one!   😀

If that's not it, you may have to contact the Big10 folks to resolve it. 

[RokuHaz-M · Accepted solution]

Thanks for bringing this to the Roku Community! @Frogfart44

It seems you are having trouble with your Big Ten+ app subscription on Roku. Since the issue appears to be isolated within the app itself, I highly recommend contacting the app’s Support Team directly. Here’s their support team site, and I’m pretty sure they can assist you with this issue. If you have any further questions, let us know! We are here to help. 

Best,

The Roku Community Team