Account, payments & subscriptions

[Aggs1987-]

Why I'm i being charged $4.99 my online banking saying the Roku channel

[Hector-Roku]

Hi @Aggs1987-, if you're wondering about the $4.99 charge you are seeing. We would recommend visiting the website my.roku.com and logging in. After logging in you will see different options and you can check either "manage your subscriptions" or "view your purchase history" for a listing of charges that have been debited from you. We will also be reaching out through direct message here on the Roku Community to ensure all basis are covered and all your questions are answered regarding this charge! Please keep an eye out in your inbox for a message from us so that we can further assist. 

[Aggs1987-]

Is there a phone number I can call?

[Alex-Roku]

Hey there Aggs1987-, We understand you are wanting to reach out to our support team directly. We offer chat, email, and phone support here: https://support.roku.com/contactus/contact-options. From the drop-down menu, select "Questions about my account or billing" then choose "Continue". Next, select "Other" and "Need more help" this will bring you to our contact options. We hope this information helps. If there is anything we can help assist you with further, feel free to reply to this post or send us a message directly. #HappyStreaming