Account, payments & subscriptions

[Terimontoya67]

I ordered AMC Plus 7-Day free trial in less than 24 hours I was billed almost $100 what's up with that cannot get hold anyone I can't believe I'm having to do this stupid post just to give a reaction this is happened with AMC only before should have never did it again

[DBDukes]

@Terimontoya67 

First, if you subscribed via Roku, then the subscription will show on your Subscriptions page. To to that page and find it, then cancel if you don't want it.

If the billing was incorrect, go to the Roku Customer Support page and submit a Billing issue.

Then, reach out to @Jeremiah-Roku about the issue. He's the primary Roku contact for billing issues.

[Streamer317]

Log into your Roku account. Does it say you are subscribed? Did you order it through Roku? Some companies put a hold on a card but not an actual charge. Does it say pending in your bank account? Does it say it’s from Roku? 

[Terimontoya67]

Yes it's true Roku said I was subscribed well I cancelled I definitely being charged call my credit card

[DBDukes]

@Terimontoya67 

If you've confirmed that the cancelation is recorded on that page, print out a copy of that page for your records, unless of course you got an email confirmation of cancelation, which would suffice.

Next, follow the other instructions presented earlier.

[Terimontoya67]

I'm sorry but can I ask is prosody the same as a hold

[DBDukes]

---

@Terimontoya67 wrote:

I'm sorry but can I ask is prosody the same as a hold

---

Um, I think you made a typo. What was the question?

[makaiguy]

---

@Terimontoya67 wrote:

I ordered AMC Plus 7-Day free trial in less than 24 hours I was billed almost $100 what's up with that cannot get hold anyone I can't believe I'm having to do this stupid post just to give a reaction this is happened with AMC only before should have never did it again

---

Does this indicate you have subscribed to AMC Plus before?  Generally, one of the limitations for receiving a free trial from most services is that it is valid only for NEW subscriptions.

[demsd]

---

@makaiguy wrote:

Does this indicate you have subscribed to AMC Plus before?  Generally, one of the limitations for receiving a free trial from most services is that it is valid only for NEW subscriptions.

---

What does that have to do with the OP being charged almost $100? AMC+ is $8.99/month.

[DBDukes]

---

@demsd wrote:

... What does that have to do with the OP being charged almost $100? AMC+ is $8.99/month.

---

The annual plan is $84.

---

@Terimontoya67 wrote:

I ordered AMC Plus 7-Day free trial in less than 24 hours I was billed almost $100 ...

---

That's near enough that it seemed to me to be what OP was talking about.