Account, payments & subscriptions

[DuddyB]

I check my bank statement today and I received a charge for $69.99 from Roku for ESPN. I never signed up for this. My girlfriend is the only other person in the house and she doesn’t watch any sports. It’s not in my purchase history nor my subscriptions. Not to mention I was home all day working and I didn’t add anything. Now I guess I’m stuck with something I have no access to and never wanted in the first place. 

[Pimp]

I need a phone number

[RokuKariza-D · Accepted solution]

Hello @DuddyB

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[atc98092]

Roku doesn't have a phone number for support.

However, you mentioned that there is no subscription shown under your user account. In that case, Roku is not billing you. Scammers will submit bogus charges onto a credit card number they find online and put Roku in the biller's name, hoping you'll ignore it and just pay the charge. Especially for the cost you listed, that don't sound like a legitimate charge. I would contest the charge with your CC company and force the biller to provide more information.

[HDMIGuy]

$69.99 is the cost for a yearly subscription to ESPN +.  I would try to contact ESPN + at  1 (888) 549-3776.  They may be able to give you more information about your subscription which appears to not be through Roku.  

[nana69]

I got put on a free week that I didn't ask for. If I hadn't noticed the $1 charge that they do before starting the $8.99/ month in a week I would have been paying for something I don't watch and didn't order. This isn't the first time this has happened.

[LikaPIka]

I just saw $108.00 subscription charge for ESPN on Roku, and I have no invoices or charges on Roku EVER. I will be contacting my bank to reject these charges! 

[atc98092]

---

@LikaPIka wrote:

I just saw $108.00 subscription charge for ESPN on Roku, and I have no invoices or charges on Roku EVER. I will be contacting my bank to reject these charges! 

---

I think that is a wise thing to do. Even a legitimate charge for ESPN wouldn't be anywhere near that high. You also should consider that your CC information is likely compromised, and you should cancel your card and get it replaced. 

[RokuLianna]

Hi @LikaPIka

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,

Lianna
 

[HDMIGuy]

@atc98092 The annual cost of an ESPN + subscription is $99.99 so with tax $108 does make sense.

 @LikaPIka  Login to your Roku account on a phone or computer and go to manage subscriptions.  If the charge is from Roku it should be listed there.  While you are logged into Roku make sure you have set up a PIN to make purchases.  If the subscription is listed contact Roku to see if you can get a refund.