Account, payments & subscriptions

[Yk1977]

I cancelled my subscription for BET Plus back in June 2021. Why am I still being charged. I've spoke with Bet Plus and Roku and no one seems to understand that my card is being charged. I have sent screenshots for everytime they take the money. What should I do

[MadAf]

Did they resolve your problem?

I'm also being charged  extra by bet+ and I canceled my subscription but they said I could use it and I did not and they charged me again 

[RokuKariza-D · Accepted solution]

Hey @Yk1977 @MadAf

Thanks for the posts.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza