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Dan69
Newbie

Being billed twice for discovery plus

For the last 3 months I have been getting double billed

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3 REPLIES 3
DBDukes
Community Streaming Expert

Re: Being billed twice for discovery plus

@Dan69 

Go to https://my.roku.com/ and log in. Then go go the Subscriptions page.

Do you see any subscriptions there? Do you see what you expect to see?

Assuming you see a single Discovery Plus subscription that you expect to see, are the dates on the statement the same? That is, are you getting two line items on the same date for the same thing? Or is there a difference?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Natan-Roku
Retired Moderator

Re: Being billed twice for discovery plus

Hey @Dan69, thanks for bringing this to our attention. We're here to help.

We'll PM you shortly so we can take a look at your account.

Keep an eye out for us in your inbox!

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Natan-Roku
Retired Moderator

Re: Being billed twice for discovery plus

Hey @Dan69, just a quick reminder that we're waiting for your response to help you with your issue.

Thanks!

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