Account, payments & subscriptions

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Bcorio
Newbie

Being billed for channel (peacock premium) but cannot watch

As title states I cannot watch peacock premium thru roku on tv in our summer home. I was able to watch it on tv in our summer home. How do I cancel it. It does not show up as a subscription on roku , but charge states roku peacock. Cancel and refund or will contact credit card company.

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5 REPLIES 5
Anonymous
Not applicable

Re: Being billed for channel (peacock premium) but cannot watch

Hi @Bcorio

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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HDMIGuy
Roku Guru

Re: Being billed for channel (peacock premium) but cannot watch

@Bcorio   If you logged into your Roku account and the Peacock subscription is not listed then the subscription is not through Roku.  Login to you Peacock account and click on the blue Peacock in the upper right corner and select account.  It should tell you who you are being billed from.  Here is mine as an example.

YOUR PLAN

 
Premium
Billed by Google
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renojim
Community Streaming Expert

Re: Being billed for channel (peacock premium) but cannot watch

@Bcorio, it's also possible that you have more than one Roku account.  Check the email address that's displayed on each device under Settings->System->About.

Roku Community Streaming Expert

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davidwclear
Reel Rookie

Re: Being billed for channel (peacock premium) but cannot watch

I have the exact same issue, have been given the exact same advice to absolutely no result

interesting that there apparently is no roku; only community - ph# just directs to website, website just directs to community; below is the screen print i have sent to peacock multiple times, they, also are apparently just some a.i. bot designed only to take payment and never provide customer service; I know it's not a big charge but it also is for nothing- cannot get the peacock premium- following instructions for tv screen cancel just says subscription will renew and when I go to cancel they flat out say no can't do it now try later. of course that's the same every time I try later.

Posting date

Oct 5, 2022

Description

Roku for Peacock TV LLC 10/04 PURCHASE XXX-XX28107 DE

Type

Debit Card

Status

Cleared

Amount

-$5.46

Purchaser

DAVID W CLEAR

Description

Roku for Peacock TV LLC 10/04 PURCHASE XXX-XX28107 DE

Merchant category

Cable, Satellite, and Other Pay Television and Radio Services

Merchant category code

48

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RokuKarla
Retired Moderator

Re: Being billed for channel (peacock premium) but cannot watch

Hi @davidwclear

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here  and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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