Account, payments & subscriptions

[GTYRUS69]

If I already subscribe to BET+ why i does roku wanna charge me $9.99 after they giving me 7 days free

[RokuMary-F]

Hi @GTYRUS69,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

[makaiguy]

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@GTYRUS69 wrote:

If I already subscribe to BET+ why i does roku wanna charge me $9.99 after they giving me 7 days free

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If you already have a BET+ subscription made directly with BET+ on their website, then install the BET Plus app and log into it using your BET+ credentials.  Otherwise, if you try to access through The Roku Channel it won't recognize your BET+ subscription and will want you to subscribe again through Roku.

Likewise, if you subscribed through some other service (Amazon, Hulu, Sling, etc.) you'll need to view BET+ via that service.

[2323]

I already have and Bet + account how do I add it

[RokuKariza-D]

Hello @2323

Thanks for the post.

You can follow the suggestion posted by @makaiguy then visit this link if you need instructions on how to add a channel: How do I add channels to my Roku® streaming device?
You may also refer to this link: BET Plus | Roku Channel Store | Roku

Please keep us posted if you need further assistance or clarification.

All the best,
Kariza