Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Super_Dave1954
Reel Rookie
‎09-28-2021 04:28 AM

Apple TV sign on keeps going from free trial to user id and password entry

I am registered with Apple TV, but it keeps going to the free trial, no problem, but it keeps sending me to the id and password screen. Round and round.  No access. What am I doing wrong?

0 Kudos
Reply
3 REPLIES 3
makaiguy
Community Streaming Expert
‎09-28-2021 06:19 AM

Re: Apple TV sign on keeps going from free trial to user id and password entry

@Super_Dave1954-

  • How did you subscribe to Apple TV?  Directly with Apple?  Through Roku?  Through some other third party (which one)?
  • How are you trying to access Apple TV on your Roku?  Apply TV app?  Via The Roku Channel?

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply
Super_Dave1954
Reel Rookie
‎09-28-2021 08:20 AM

Re: Apple TV sign on keeps going from free trial to user id and password entry

Thru Roku device I just purchased a few days ago. Totally new to this technology. 

0 Kudos
Reply
makaiguy
Community Streaming Expert
‎10-03-2021 08:39 AM

Re: Apple TV sign on keeps going from free trial to user id and password entry

@Super_Dave1954-  Sorry for the delayed response.  I'm on the road with limited internet availability.

Couple of questions

  1. How did you subscribe to Apple TV?  Directly with Apple?  Through Roku?  Through some other third party?
  2. How are you attempting to access Apple TV on your Roku?  The Apple TV channel app?  Through The Roku Channel?  Through some other app?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply