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LIMEPUDDIN
Reel Rookie

App tells me I need an acct

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I'm watching a TV series on Roku, on my TV. No issues. Access to everything. I try watching on my Samsung s10, and the Roku app says this content isn't available without premium subscription. Yet....I can finish watching an episode on my phone if I've started watching on TV. But the next episode won't prompt on my phone. What's up with that?🤔😒

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Michelle3
Roku Guru

Re: App tells me I need an acct

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If the issue is only on your Samsung device, then I’m afraid you would need to leave Samsung feedback here: https://www.samsung.com/us/support/contact/

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X

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Michelle3
Roku Guru

Re: App tells me I need an acct

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If the issue is only on your Samsung device, then I’m afraid you would need to leave Samsung feedback here: https://www.samsung.com/us/support/contact/

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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DBDukes
Community Streaming Expert

Re: App tells me I need an acct

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@LIMEPUDDIN wrote:

I'm watching a TV series on Roku, on my TV. No issues. Access to everything. I try watching on my Samsung s10, and the Roku app says this content isn't available without premium subscription. Yet....I can finish watching an episode on my phone if I've started watching on TV. But the next episode won't prompt on my phone. What's up with that?


You didn't state the app you were using on Roku (there are thousands, after all, so that's important). Based on your saying you are using the Roku app on your Samsung phone, that indicates you were using Roku Channel on a Roku device to watch.

Is it content from a premium subscription (which can be purchased via Roku Channel, plus via other means)? Which one?

If you provided more information, to include the actual content you're trying to watch, that may be helpful. If we have enough information, we can attempt to replicate the problem. Once that's done, we can figure out how to fix it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

makaiguy
Community Streaming Expert

Re: App tells me I need an acct

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Some premium services will allow you to watch an initial episode or two, maybe even a whole first season, for free but require a paid subscription to go beyond that point.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
DBDukes
Community Streaming Expert

Re: App tells me I need an acct

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@makaiguy 

That's true. Who else does that? Oh yeah.

6lz0hm.jpg

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."