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coastalguy
Binge Watcher

Already subscribed error message

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I found that I had subscribed to AcornTV on both my Roku and Acorn accounts. To reverse one of the duplicates, since my Acorn account was the only one I could contact via email, I had them cancel my account, leaving my active AcornTV account on Roku. However, now when I try to access programming on my AcornTV app, and also when I sign out and sign back in using the Roku login info, I get the error message: "You have already subscribed to AcornTV via Roku. Please use the credentials you used when you subscribed to sign in. 2500-000000-607" [Close]. I was going to try to cancel this subscription on Roku and set it back up again, however it only allows ending the auto renewal leaving this account active for now almost a year. How do I reconnect my AcornTV app back to the active subscription on Roku???

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RokuRhea-V
Community Moderator
Community Moderator

Re: Already subscribed error message

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Hey @coastalguy 

Thank you for bringing this issue to our attention!

Our Support Team is here to assist you with account and billing inquiries. Please visit the Roku support page and click the "Check support options" link below.

I hope we'll get this figured out soon!

Thanks,

The Roku Community Team

Rhea V.
Roku Community Moderator

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RokuRhea-V
Community Moderator
Community Moderator

Re: Already subscribed error message

Jump to solution

Hey @coastalguy 

Thank you for bringing this issue to our attention!

Our Support Team is here to assist you with account and billing inquiries. Please visit the Roku support page and click the "Check support options" link below.

I hope we'll get this figured out soon!

Thanks,

The Roku Community Team

Rhea V.
Roku Community Moderator
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