Added payment on a Roku I bought online forgot to reset roku
I bought a Roku online and it still had the people's account on it and I've had it like this for the last 3 years or 4 years and not thinking about it I tried to purchase something and I updated the credit card information to mine and it's asking for a four digit PIN but it's not my account and I can't remove my credit card information now
We appreciate your patience regarding this matter. I understand that the Roku account linked on your Roku device is not your email address and you have linked your payment method to the Roku account on your device.
We would recommend reaching out to our Billing- account team to see what further assistance they can offer, please contact them directly at https://support.roku.com/contactus. Otherwise, you may need to contact your card provider to stop any recurring charges on your card moving forward.