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Kstyles6996
Level 7
‎07-20-2021 08:34 PM

Added payment on a Roku I bought online forgot to reset roku

I bought a Roku online and it still had the people's account on it and I've had it like this for the last 3 years or 4 years and not thinking about it I tried to purchase something and I updated the credit card information to mine and it's asking for a four digit PIN but it's not my account and I can't remove my credit card information now

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renojim
Community Streaming Expert
‎07-21-2021 12:14 AM

Re: Added payment on a Roku I bought online forgot to reset roku

You're going to need someone from Roku to help.  Maybe @RokuDanny-R , @RokuMary-F , or @RokuKariza-D can help.

You can also try calling support at (816) 272-8106.  Choose option 1.

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RokuMary-F
Community Moderator
Community Moderator
‎07-21-2021 10:40 AM

Re: Added payment on a Roku I bought online forgot to reset roku

Hi @Kstyles6996,

Thanks for reaching out to the Roku community!

We appreciate your patience regarding this matter. I understand that the Roku account linked on your Roku device is not your email address and you have linked your payment method to the Roku account on your device.

We would recommend reaching out to our Billing- account team to see what further assistance they can offer, please contact them directly at https://support.roku.com/contactus. Otherwise, you may need to contact your card provider to stop any recurring charges on your card moving forward.

Thanks,
Mary

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