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jaimietru
Newbie

Activated 7 Day trial for Fubo TV, but not showing to cancel.

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I activated the 7 day trial for Fubo TV then decided I wasn't interested in it, but to my horror it's not showing in my subscriptions. I can log into Fubo Tv site and it says to cancel on Roku, but since I can't see the subscription I can't cancel it. How to cancel when it's not showing?

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RokuKariza-D
Roku Guru

Re: Activated 7 Day trial for Fubo TV, but not showing to cancel.

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Hey @jaimietru

Thanks for reaching out here in the Community.

Did you sign up for a free trial directly on your TV screen? If yes, try canceling directly on the television where you signed up. To do this, please follow the steps below:

  1. Press Home on your Roku remote
  2. Highlight the channel you want to cancel
  3. Press Star on your remote to open the options menu
  4. Select Manage subscription
  5. To unsubscribe, select Cancel subscription
  6. To confirm, select Cancel subscription
  7. Select Done

If still no dice, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

Have a great day!


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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1 REPLY 1
RokuKariza-D
Roku Guru

Re: Activated 7 Day trial for Fubo TV, but not showing to cancel.

Jump to solution

Hey @jaimietru

Thanks for reaching out here in the Community.

Did you sign up for a free trial directly on your TV screen? If yes, try canceling directly on the television where you signed up. To do this, please follow the steps below:

  1. Press Home on your Roku remote
  2. Highlight the channel you want to cancel
  3. Press Star on your remote to open the options menu
  4. Select Manage subscription
  5. To unsubscribe, select Cancel subscription
  6. To confirm, select Cancel subscription
  7. Select Done

If still no dice, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

Have a great day!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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