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Chelle3
Newbie
‎01-07-2023 04:26 PM

Account is updated, but I’m still receiving messages that there’s a problem

For 4 days I’ve been getting emails to update my payment method. I use PayPal and recently had to update my debit card. There’s no issue with the PayPal account, I’ve updated everything but everyday I go into my Roku account and do the update, it says it was successful but the next day I get an email saying there’s a problem with my account being out of date. Does anyone know how to fix this?

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RokuKarla
Retired Moderator
‎01-07-2023 04:49 PM

Re: Account is updated, but I’m still receiving messages that there’s a problem

Hello @Chelle3

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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