Account, payments & subscriptions

[Muffinmimi]

I somehow deleted a streaming stick from my account and can’t figure out how to add it back on.  The home button shows everything on my tv but my xfinity just goes black when I click on it.  Any idea how I add it back to my account? 

[RokuKariza-D]

Hey @Muffinmimi

Thanks for reaching out here in the Community!

For clarification, did you accidentally removed your streaming stick from your Roku account or Xfinity account? Please let us know more about the issue you're running into and your stick's serial number. It can be found at the back of the device itself. 

With more information, we can assist you further.

All the best,
Kariza

[Muffinmimi]

I deleted it from the Roku account that I bring up on my phone.  It works fine on my tv but it’s gone from my account.  I have another Roku ready tv that still remains on the account.  

[atc98092 · Accepted solution]

The only way to link a Roku device to a user account is to do a factory reset. You don't lose any of your installed channels, as they are all reinstalled automatically when you link it back up. You have to re-enter your user credentials in any channels that require them.